We do not store credit card details nor do we share customer details with any 3rd parties. Security of your Personal Information Bella Italian Food Ltd is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We do not store sensitive information (i.e. Credit Card details) in any format on our servers.
Personal information: In order to process your order or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, email address and telephone number. We may use this information to respond to your requests, or to contact you via mail, email or phone to inform you of new products, services or promotions we may offer but only if you have opt'd in to receive such information. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order or manage interactive customer programs.
Accuracy of collected data: The COMPANY will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by the COMPANY in connection with the operation of this Site.
Minors: No information may be submitted to the COMPANY by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.
Changes: We may change this privacy policy, or change, modify or withdraw access to this Site, or the content of these pages at any time with or without notice.
Collection: Our goal is to provide the best food collection service possible and we have an excellent reputation for on-time collections. Unfortunately things don’t always go to plan, occasionally preventing us from achieving this. It is the responsibility of the customer to ensure that they are available to collect the products at the requested time.
Delivery: Our goal is to provide the best food delivery service possible and we have an excellent reputation for on-time deliveries. Unfortunately things don’t always go to plan, occasionally preventing us from achieving this.
We reserve the right to refuse your order should it be necessary. In the event of the Bella Italian Food Ltd needing to issue a refund we will endeavour to credit your account within 7 - 10 working days. Once an order has been successfully transmitted to store, it is not possible to cancel the order.
We are committed to responsible retailing. Any age-restricted products shown on our website to purchase, require valid photographic ID. You must be 18 years or older to purchase alcohol and tobacco products. Valid photographic ID is required for all purchases and deliveries of alcohol or tobacco. If you cannot produce valid ID upon receipt of an order we will not be able to deliver or fulfil this order. Proof of age ID accepted are as follows: PASS approved ID cards, UK Photo Driving License, Passports and Military ID.
If your delivery contains alcohol or tobacco products you must be able to provide our delivery driver with valid photographic ID to accept the delivery and be 18 years or older. Under no circumstances will we deliver alcohol or tobacco products without seeing valid photographic ID and obtaining a signature of that person.
All deliveries must be accepted by an individual, in person, I.e. Goods/items will not be left in a safe place. Records of all our transactions will be maintained. There is no option to pay cash for deliveries of alcohol and tobacco products, all transactions must be paid for via credit/debit card. Upon delivery of the order we will require to see your payment card as an additional form of ID. We retain the right to refuse any sale of alcohol or tobacco products if valid photographic ID cannot be produced. All refused sales will be recorded. Proof of age ID accepted are as follows: PASS approved ID cards, UK Photo Driving License, Passports and Military ID.
